JapanWifiBuddy eSIM

My wife and I traveled to Japan and were scheduled to arrive at Kansai airport on the 8th of Sept where we would spend 4 days in the Kyoto area. I had arranged for a portable wifi from Japan WifiBuddy to be delivered to Kansai for us to pick up there. I received the notice that it had been dispatched for delivery on Sept. 4th. Then the typhoon hit and things got bad. By the next day Kansai was closed, and our flight was cancelled. It took a couple of days but we did get a new flight to Narita on the 8th where we would take a train to Kyoto. During all of the time up to our departure, Seako and Tre from Japan WifiBuddy were in daily contact with me. They were doing everything they could to make sure I had my wifibuddy when we arrived. I need to stress that in the days prior to our trip Japan was hit with a powerful typhoon and the area close to the Japan WifiBuddy offices was hit by 2 earthquakes and had lost power a few times. During all of this Seako and Tre continued to stay in contact with me and work to make things right. In the end they were able to get a unit delivered to our hotel the morning after we checked in, and it worked great. I highly recommend using Japan WifiBuddy while visiting Japan. The service and experience we received from them was over the top

Delivered to my hotel, fast and reliable wifi, easy to return...I’d recommend Japan wifi Buddy to anyone travelling to Japan!

The JWB team takes customer service to the next level and beyond. My rental was scheduled only a few days after the Hokkaido 9/18 earthquake (where their office is located) but that didn’t stop them from keeping me updated on the wifi’s arrival being on time. Extremely helpful on what steps to take and what to do should any problems arise.

Very easy pick-up and drop off process and had reliable wifi. Only suggestion might be to put the portable wifi in a different case since it didn't help the occasional heating issues.

Great service everywhere, Made my time in Tokyo so easy!